Our products promise and guarantee

October 2012, Warren Matthews

Summary

Last week we have launched new packaging for our skincare products. This is another step on the journey of continuous improvement and we are very excited about this. As part of celebrating this launch, we've decided to enhance our 100% satisfaction program and increase the refund period.

Last week we have launched new packaging for our skincare products. This is another step on the journey of continuous improvement and we are very excited about this. As part of celebrating this launch, we've decided to enhance our 100% satisfaction program and increase the refund period.

If you have been following this blog you may have read the 5-part series of entries I did on Xtend-Life's manufacturing process. As many of our customers already know, we pride ourselves in manufacturing only the finest, purest, safest and most effective supplements and skincare products possible.

The series of articles I wrote were well received because it enabled our customers to get a better understanding of the processes we go through to ensure that our products are the best they can possibly be.  We don't take any shortcuts. If you happened to have missed those blog entries please click here.  

During the first half of next year we will becoming even more intimate with our customers because we are going to put together a video which will enable you to meet all the staff by 'walking' into their offices and standing by the equipment as the products are produced.

We do take great pride in our methodical and quality-driven approach. We can promise our customers confidence in the safety, efficacy, purity and overall quality of every batch of every product in our range.

Not only do we do testing of raw ingredients, we also test every single batch of every product that we produce. This testing is done specialist internationally certified laboratories.  We regularly use 8 independent labs in the USA, New Zealand and Australia If any batch did not meet our very stringent specifications it would not be released.

Over the years, I've personally received hundreds of emails from customers who have commented on the benefits they have received by using our products and how they feel part of the Xtend-Life family.

If you are an existing customer you will know that we have always had a very fair refund policy.  We always take out customer’s position on these matters.  However, it is necessary to have an official policy with a time limit.  This has previously  been 6 months.  We have now decided to double that period to a full year!

Basically this means that if for any reason you're not 100% happy with your purchase from us, simply send it back within a year of the purchase for a full refund. For full details…click here.

The reason why we have such a generous refund policy is that we do not want you to have any product from us which does not fully meet or exceed your expectations.

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