After 25 years and millions of orders to customers around the world*, we know how important shipping is. That is why we continue to deliver the following to our customers including a commitment to dispatch your order within one business day.
*You are currently on our New Zealand website and from this website, we only ship to addresses within New Zealand. If you need to send a parcel to a country other than New Zealand, please contact us.
Target Delivery Time to Country(Business days)
|Over NZD $100
|1 - 3 days*
|Under NZD $99.99
We use New Zealand Post Economy Airmail for our standard shipping service provider.
* Overnight delivery for major cities, rural areas might take up to 3 business days.
* Delivery timeframes may increase in peak mailing times such as holiday seasons or global sales campaigns.
As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.
Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately a few hours after it has been dispatched.
There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.
In most cases the replacement can be shipped after an investigation is completed.
Xtendlife takes no responsibility for orders that are stolen once delivered. Proof of delivery is indicated by the tracking information provided by the shipping service. Therefore, no refund or replacement would be forthcoming.
Shipping calculated at checkout