Shipping information

After 20 years and millions of orders to customers around the *world, we know how important shipping is. Unfortunately, there are currently delays with shipping to many countries, which is frustrating for both us and our customers. Much of it is out of our control, but we're doing everything we can to get you, your orders as fast as possible, including a commitment to dispatching orders within one business day.

*You are currently on our New Zealand website and from this website, we only ship to addresses within New Zealand. If you need to send a parcel to a country other than New Zealand, please contact us.

*Overnight delivery for major cities, rural areas might take up to 3 business days.

Please note : Irrespective of your preferred shipping method, duties, taxes + handling fees may apply. It is the customer’s responsibility to understand the regulations around importing into your country of residence. If you are unsure; please ask your local Customs authority for information on de minimis thresholds and if duties, taxes or any other charges will be applied to your order.  Any costs that may be charged by your Customs Authority are the responsibility of you, the customer.

Order confirmation emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.

Tracking your order

Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately a few hours after it has been dispatched.

Missing orders

There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.

In most cases the replacement can be shipped after an investigation is completed.