Shipping Information

Xtend-Life ship worldwide* and our orders are dispatched within 1 business day of the order being processed. We ship* Trak Pak, with a delivery time of 1-3 business days.

* You are currently on our New Zealand website and from this website, we only ship to addresses within New Zealand. If you need to send a parcel to a country other than New Zealand, please contact us.

Standard Shipping (Our standard shipping for New Zealand is courier option with tracking)

Country Cost Delivery Time*
New Zealand FREE shipping for orders over NZ$60
Orders under $60NZD will cost NZ$4.95
1 - 3**

** Over night delivery for major cities, rural areas might take up to 3 business days.

Tracking Your Order

Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately a few hours after it has been dispatched.

Order Confirmation Emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact Customer Relations.

Missing Orders

There is no risk to you!

If your order has not arrived within the expected shipping time, please notify Customer Relations. We will replace any lost order free of charge.

In most cases, the replacement can be shipped after 15 business days. However, in the case of some countries, or during holiday periods we may need to allow another week or so for delivery of the original order.