Contact Us

Xtend-Life Natural Products takes pride in our customer service and the ease with which our customers around the world can contact a 'real' person, and get answers to questions. You may contact us by clicking on the onsite chat buttons, using the 'ask a question' form located here, or by telephone, fax, email or post. Please see details below.

Email

It is easy to email us and we will respond. You may use the 'ask a question' form located here, or email us directly at customer.service@xtend-life.com.

We endeavour to respond within one business day in most cases. Our email tracking system will send you a confirmation email with a unique ticket number to ensure no messages fall through the cracks. If you don't receive a confirmation it means we did not get your message so please check your email address. In order to comply with various countries' regulations it is important that you accept our Terms and Conditions when emailing.

Telephone and Fax

Although our Head Office and production facilities are based in New Zealand we are easy to contact no matter where you are in the world. If you live in the USA, Canada, Australia, or New Zealand you can call us using our toll free numbers that are linked direct to our Head Office. If you are living in a country where we don’t have toll free numbers, we’ll be more than willing to accept collect calls from you.

Our office hours in New Zealand are 8.00am - 5.00pm Monday to Friday New Zealand time (Saturday - Sunday Closed). Note this is 18 hours ahead of USA Eastern Standard Time and 12 hours ahead of GMT (not taking into account any potential daylight savings time changes).

After hours your call will be diverted to our voice mail system where you can leave us a message. All customers who leave us a message,will be responded to by phone or email the next business day.


USA & Canada Australia New Zealand UK

Phone Toll Free 
1 888 487 9304
Fax Toll Free 
1 800 324 9435

Phone Toll Free 
1 800 (XTENDLIFE) 983635

Phone Toll Free 
0508 (XTENDLIFE) 983635
Fax
03 384 5574

Phone Toll Free
0800 520 0311

Thailand (local office and
Asian Regional Office)
Rest of the World Head Office Mailing Address

Phone 662 026 0140

Glas Haus Building
Level P Unit P01
1 Soi Sukhumvit 25,
Sukhumvit Road,
North Klongtoey, Wattana
Bangkok 10110
Thailand

Phone (64)3 3842116
Fax (64)3 384 5574

12 Mary Muller Dr. Hillsborough, Christchurch 8022, New Zealand

PO Box 19640
Woolston
Christchurch 8241
New Zealand

 

Store Hours

Whether you are a Christchurch local, or visiting from overseas, you are welcome to stop by our shop and purchase our products on-site or have a look around. Factory tours are available by appointment. Please contact us at least 48 hours in advance to make a booking.

Our hours are 8.30am to 5.00pm, Monday to Friday New Zealand time. The only exception to this is local New Zealand public holidays.